Returns & Replacements

Last updated: June 2026

Made-to-Order Products

Every print and canvas wrap from Pacific Beach Design Works is produced specifically for your order — we don't keep inventory of finished pieces. Because each item is custom-made to your chosen size, paper type, and frame finish, we are unable to accept returns simply because you changed your mind after production has begun.

Our cedar and pine frames are handcrafted, not mass-manufactured, so minor natural variations in wood grain and finish are expected and are a feature of the product, not a defect.

What We Cover

We will replace or refund your order if:

  • Your item arrives damaged in transit (dented frame, cracked print, broken glass, etc.)
  • There is a printing defect — banding, color mis-registration, or a flaw clearly caused by our equipment
  • We shipped the wrong size or the wrong item

In any of these cases we will make it right at no cost to you — either a replacement or a full refund, your choice.

What We Don't Cover

  • Change of mind after a custom order has entered production
  • Color variation due to display differences — colors on screens (especially uncalibrated monitors or phone displays) can look different from a physical print. If color accuracy is critical, contact us before ordering and we can discuss proofing options.
  • Natural variation in handcrafted frames — grain patterns, minor knots, and slight tonal differences in cedar and pine are inherent to the material.

Timeframe

Issues must be reported within 30 days of delivery. After 30 days we are unable to process a claim for damage or defects.

How to Start a Claim

  1. Email us at doug@pbdesignworks.com with your order number and a description of the issue.
  2. Attach clear photos of the damage or defect (and the packaging, if the item was damaged in transit — carriers require this for claims).
  3. We'll respond within 1–2 business days to arrange a replacement or issue a refund.

Refunds

Approved refunds are issued via the same payment method originally used for the transaction. A card payment processed through Stripe is refunded to that card; a Venmo or Zelle payment is refunded to the same account or handle used. Please allow up to 5 business days from approval for the refund to be processed and reflected in your account.

Questions?

If you're unsure whether your situation is covered, just reach out before placing an order — we're happy to talk through it. doug@pbdesignworks.com or contact page.